NVQs in Business and Administration

The NVQs in Business and Administration are designed to reflect the work of adminsitration staff across a wide range of industries and organisations.  The Level 2 NVQ is for those who are working with some autonomy and personal responsibility.  At Level 3, candidates will need to be working with a high degree of personal autonomy and personal responsibility.

Level 2 Certificate in Business and Administration

This qualification provides evidence of competence in a supporting role in an office environment.  Optional units provide the opportunity to show understanding and skills in a variety of areas including finance, IT and events.

To achieve a Level 2 Certificate in Business and Administration, candidates must complete a minimum of 21 credits, of which nine must be completed from the four mandatory units:

  • Managing your own performance
  • Improving your performance
  • Working in a business environment
  • Communicating in a business environment

A further 12 credits are chosen from a wide range of optional units which reflect the candidate’s work roles and responsibilities.

Level 3 Certificate in Business and Administration

This qualification is aimed at those who already have experience of office-based skills or who are preparing for a line management role.  Candidates can choose from a range of optional units which show their ability to negotiate, supervise, manage and contribute to the running of an office.

To achieve a Level 3 Certificate, candidates must complete a minimum of 40 credits, 13 of which to be completed from the four mandatory units:

  • Managing your own performance
  • Improving your performance
  • Working in a business environment
  • Communicating in a business environment

A further 27 credits are chosen from a variety of optional units which reflect the candidate’s role in developing, implementing and maintaining administrative services.

Entry Requirements

These qualfications are available to anyone who is capable of reaching the required standard.  It is essential that all candidates recruited have both the ability and the commitment to achieve all the outcomes of the relevant NVQ.

Duration

This largely depends on the ability of the individual candidate and the requirements of the employer.  It is likely that a NVQ Level 2 candidate will take between nine months and one year to complete, and the Level 3 candidate between 12 and 18 months to complete.

Delivery and Development of Learning

A nominated workplace assessor will guide and support the candidate in the development of essential skills and the knowledge required for each of the mandatory and optional units.  These are discussed and agreed between the candidate and the employer at the start of the programme, following an initial assessment to identify the candidate’s existing competence and knowledge.

Assessment

Assessment takes place in the candidate’s workplace where a qualified assessor will observe the candidate to ensure they meet all of the NVQ assessment requirements.

For further information or to express an interest, please call Kingston Employer Services on 020 8268 2861 or email kes@kingston-college.ac.uk

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NVQs in Customer Service

We offer both the Level 2 Certificate in Customer Service and the Level 3 Certificate, dependent on the role of the individual employee.

Level 2 Certificate in Customer Service

The NVQ Level 2 certificate in Customer Service is primarily aimed at candidates who are employed in a service role . This qualification recognises that employment in this sector involves a diverse range of  tasks and activities  which develop and change as the role requires.  This qualification is suitable for candidates who have particular customer service and administrative duties, and who work in a customer service environment.

To achieve a Level 2 Certificate in Customer Service, candidates must complete a minimum of 28 credits, of which eight must be completed from the folowing two mandatory units:

  • Communicate using customer service language, and
  • Follow the fules to deliver customer service.

A further 20 credits are chosen from a range of optional units under the themes of:

  • Impression and Image
  • Delivery
  • Handling Problems
  • Development and Improvements 

Level 3 Certificate in Customer Service

The level 3 Certificate in Customer Service is aimed at candidates who will be delivering and managing service and who will be accountable in their area of practice.  Candidates will be working without direct supervision, for example in a commercial customer service environment.  This qualification is suitable for those who:

  • can influence what happens at work
  • are able to use an organisation’s rules and systems flexibly to deliver good service
  • are able to question the way things are done and suggest improvements

To achieve a Level 3 Certificate in Customer Service, candidates must complete a  minimum of 42 credits, of which 12 must be completed from the two mandatory units;

  • Demonstrate understanding of customer service
  • Demonstrate understanding of  the rules that impact on improvements in customer service.

Entry Requirements

These qualifications are available to anyone who is capable of reaching the required standard.  They have been developed free from any barriers that restrict access or progression, thereby promoting equal opportunities.   It is essential that all candidates recruited have both the ability and the commitment to achieve the outcomes of the relevant NVQ.

Duration

The length of time taken will depend largely on the ability of the individual candidate and the requirements of the employer.  It is likely that most Level 2 candidates will take between nine months and one year to complete, whilst the Level 3 candidates generally take between one year and 18 months to complete.

Delivery

As part of the NVQ programme, a nominated workplace assessor will guide and support the candidate in the development of essential skills and knowledge required for each of the mandatory and optional units.  This is discussed and agreed with both the candidate and the employer at the start of the programme, following identification of the candidate’s current competence and knowledge.

Assessment

These qualifications are competence based.  Assessment takes place in the candidate’s workplace where a qualified assessor will observe the candidate and assess their suitability to meet the NVQ requirements.

Additional Information

For further information or to register an interest in this course, please call Kingstom Employer Services on 020 8268 2861 or email kes@kingston-college.ac.uk

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Apprenticeship in Customer Service

Apprenticeships are training programmes designed for young people who have left full time education.  This qualification leads to a Legel 2 NVQ plus Functional Skills.  Candidates for this course must be employed with an appropriate vocational area and will be required to attend College on 12 days during this one year course.  Employers with multiple staff will be offered training on site.

Government guidelines state that apprentices should be employed for at least 30 hours a week including their time in College; there is flexibility so please discuss individual circumstances at interview.

Entry requirements

There are no formal entry requirements although three GCSEs or equivalent at grade C or above are desirable.  Applicants must be employed  in a customer-facing role (this includes telephone communication roles) .

Duration

Up to one year, depending on ability. Employed in a customer facing role.  Students will be required to attend College for 12 days; employers with multipe staff will be offered training on-site. All students receive tutorial guidance and are set personal targets.

Content

Consisting of mandatory and optional units, the course covers:

  • Impression and image
  • Handling problems
  • Effective communication with customers.

Please note, an attendance of 90% is crucial to complete this course.  Candidates are assessed during practical sessions in the workplace.

To express an interest in this course or for further information, please call Kingston Employer Services at Kingston College on 020 8268 2861 or alternatively email kes@kingston-college.ac.uk.

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WorldHost Customer Service Training

The WorldHost programme is a modern and energetic customer service training package designed to inspire those who work in frontline customer service roles.

Entry requirements

No formal qualifications are required, just a passion for improving customer service in your business.

Course Content and Duration

  • Principles of Customer Service – full day
  • Customers with Disabilities – half day
  • Service Across Cultures – half day
  • Ambassadors Workshop – half day

Progression

Bespoke customer service training and customer service apprenticeships from Kingston College.

Further Information

For additional details about this course, costs and start dates, please contact kes@kingston-college.ac.uk or call the KES Employers’ Line on  020 8268 2861

 

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Apprenticeship in Retail Skills – Intermediate Level

Apprenticeships are training programmes designed for students of all age groups (above 16 years) who have left full time education and are in employment.  Apprenticeships are open to those have  just left school, have been working for years or are seeking to start a new career.  Apprenticeships are training programmes leading to a National Vocational Qualification at Level 2.  Apprentices must be employed with the vocational area. 

Government guidelines state that apprentices should be employed for at least 30 hours a week including their time in College; there is flexibility so please discuss individual circumstances at interview.

This qualification will recognise the skills and competencies of the student in the workplace, providing individuals with the opportunity to demonstrate the skills and knowledge needed in the world of retail  The employer can ensure that their workforce ahs the practical skills and qualification their organisation needs, now and in the future.

Entry requirements

No formal entry qualifications are required although three GCSEs or equivalent at grade C or above are desirable, together with a genuine interest in the retail industry.

Course Duration

This is a one year programme.  Attendance at College is flexible with an average of six days attendance throughout the year.  Your assessor will visit your workplace to assess your skills by prior arrangement with your employer.

Content

Retail Skills, Retail Knowledge, Functional Skills in English and Mathematics. We will ensure that training fits your personal requirements.  Units are delivered through blended learning packages and online support.  For full details of this course, please follow this link.

To express an interest in this course or for further information, please call Kingston Employer Services at Kingston College on 020 8268 2861 or alternatively email kes@kingston-college.ac.uk.

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