Level 2 Certificate in Business and Administration

This qualification provides evidence of competence in a supporting role in an office environment.  Optional units provide the opportunity to show understanding and skills in a variety of areas including finance, IT and events.

To achieve a Level 2 Certificate in Business and Administration, candidates must complete a minimum of 21 credits, of which nine must be completed from the four mandatory units:

• Managing your own performance
• Improving your performance
• Working in a business environment
• Communicating in a business environment

A further 12 credits are chosen from a wide range of optional units which reflect the candidate’s work roles and responsibilities.

Level 3 Certificate in Business and Administration

This qualification is aimed at those who already have experience of office-based skills or who are preparing for a line management role.  Candidates can choose from a range of optional units which show their ability to negotiate, supervise, manage and contribute to the running of an office.

To achieve a Level 3 Certificate, candidates must complete a minimum of 40 credits, 13 of which to be completed from the four mandatory units:

• Managing your own performance
• Improving your performance
• Working in a business environment
• Communicating in a business environment

A further 27 credits are chosen from a variety of optional units which reflect the candidate’s role in developing, implementing and maintaining administrative services.

Entry Requirements

These qualfications are available to anyone who is capable of reaching the required standard.  It is essential that all candidates recruited have both the ability and the commitment to achieve all the outcomes of the relevant NVQ.

Duration

This largely depends on the ability of the individual candidate and the requirements of the employer.  It is likely that a NVQ Level 2 candidate will take between nine months and one year to complete, and the Level 3 candidate between 12 and 18 months to complete.

Delivery and Development of Learning

A nominated workplace assessor will guide and support the candidate in the development of essential skills and the knowledge required for each of the mandatory and optional units.  These are discussed and agreed between the candidate and the employer at the start of the programme, following an initial assessment to identify the candidate’s existing competence and knowledge.

Assessment

Assessment takes place in the candidate’s workplace where a qualified assessor will observe the candidate to ensure they meet all of the NVQ assessment requirements.

For further information or to express an interest, please call Kingston Employer Services on 020 8268 2861 or email kes@kingston-college.ac.uk

Level 2 Certificate in Customer Service

The NVQ Level 2 certificate in Customer Service is primarily aimed at candidates who are employed in a service role . This qualification recognises that employment in this sector involves a diverse range of  tasks and activities  which develop and change as the role requires.  This qualification is suitable for candidates who have particular customer service and administrative duties, and who work in a customer service environment.

To achieve a Level 2 Certificate in Customer Service, candidates must complete a minimum of 28 credits, of which eight must be completed from the folowing two mandatory units:

• Communicate using customer service language, and
• Follow the fules to deliver customer service.

A further 20 credits are chosen from a range of optional units under the themes of:

• Impression and Image
• Delivery
• Handling Problems
• Development and Improvements 

Level 3 Certificate in Customer Service

The level 3 Certificate in Customer Service is aimed at candidates who will be delivering and managing service and who will be accountable in their area of practice.  Candidates will be working without direct supervision, for example in a commercial customer service environment.  This qualification is suitable for those who:

• can influence what happens at work
• are able to use an organisation’s rules and systems flexibly to deliver good service
• are able to question the way things are done and suggest improvements

To achieve a Level 3 Certificate in Customer Service, candidates must complete a  minimum of 42 credits, of which 12 must be completed from the two mandatory units;

• Demonstrate understanding of customer service
• Demonstrate understanding of  the rules that impact on improvements in customer service.

Entry Requirements

These qualifications are available to anyone who is capable of reaching the required standard.  They have been developed free from any barriers that restrict access or progression, thereby promoting equal opportunities.   It is essential that all candidates recruited have both the ability and the commitment to achieve the outcomes of the relevant NVQ.

Duration

The length of time taken will depend largely on the ability of the individual candidate and the requirements of the employer.  It is likely that most Level 2 candidates will take between nine months and one year to complete, whilst the Level 3 candidates generally take between one year and 18 months to complete.

Delivery

As part of the NVQ programme, a nominated workplace assessor will guide and support the candidate in the development of essential skills and knowledge required for each of the mandatory and optional units.  This is discussed and agreed with both the candidate and the employer at the start of the programme, following identification of the candidate’s current competence and knowledge.

Assessment

These qualifications are competence based.  Assessment takes place in the candidate’s workplace where a qualified assessor will observe the candidate and assess their suitability to meet the NVQ requirements.

Additional Information

For further information or to register an interest in this course, please call Kingstom Employer Services on 020 8268 2861 or email kes@kingston-college.ac.uk